Our Mission
Mobility, social media, new cloud technologies, and the introduction of business models like crowdsourcing and pre-ordering, have dramatically changed the dynamics of customer relationships. To meet today's customer expectations, customer service needs to be reimagined.
“They did an amazing job getting us from zero customer service to 100% prepared in record time and left no stone unturned. I would recommend Customer Service Lab to anyone who needs to get these systems in place. They were a pleasure to work with!”
What We DO
- Customer Support strategy for early-stage startups to growth-stage companies: reinventing support to match explosive growth.
- Assess, recommend and implementnew cloud technologies: CRM, Help Desk, social, chat, FAQs, tutorials, and telephony.
- CSAT and NPS programs.
- Assess, recommend, and implement KPIs.
- Customer support teams: Structure, hiring & onboarding managers, forecasting, roles, outsourcing, and growth/development.
- Innovative, custom-tailored CS training and quality control.
- Gap analysis and implementation of Processes and Policies including RMA and fulfillment.
- Flexible packages for startups.