Mobility, social media, new cloud technologies, and the introduction of business models like crowdsourcing and pre-ordering, have dramatically changed the dynamics of customer relationships. To meet today's customer expectations, customer service needs to be reimagined.
What We DO
- Customer Support strategy for early-stage startups to growth-stage companies: reinventing support to match explosive growth.
- Assess, recommend and implementnew cloud technologies: CRM, Help Desk, social, chat, FAQs, tutorials, and telephony.
- CSAT and NPS programs.
- Assess, recommend, and implement KPIs.
- Customer support teams: Structure, hiring & onboarding managers, forecasting, roles, outsourcing, and growth/development.
- Innovative, custom-tailored CS training and quality control.
- Gap analysis and implementation of Processes and Policies including RMA and fulfillment.
- Flexible packages for startups.