Growth- stage startups hire us to reinvent their customer support to adapt to their rapid growth.
After getting through the first few years of building and launching your support team, you may feel that it is time to make some changes to go to the next level. We’ll help you get a better picture of where your support is performing well, and where it needs improvements to support rapid growth while offering an outstanding customer experience.
Our offerings for growth-stage startups include:
Assessment & Gap Analysis of Support Team and Operations
We’ll identify areas for improvement, and provide a strategic roadmap and tactical recommendations to address issues, to scale your support team and operations, and to offer outstanding customer experience.
Recruiting & On boarding of Customer Support Director or Manager
We’ve built an impressive network of colleagues in the customer support world, and we are experts at finding the right fit to your culture, and your vision.
Systems recommendation, implementation, and optimization:
Help Desk, Telephony, Help Center & tutorials, Chat, Reporting & KPIs.
Customer Advocacy & Soft Skills Training
Innovative, custom-tailored Customer Support Training for in-house & outsourced teams. Our entire approach is based on your core values so that your brand comes to life through your customer support.
Quality Assurance Process
Define, create, and implement QA process to match your branding.
Manager & QA Supervisor Training
Take a positive approach to providing performance feedback and motivating employees towards self-improvement.