Early-stage startups come to us to design and build their customer support from scratch.

When you’re ready to launch your new product or service, think about support and how it's going to be part of your brand. Your CS team will often be your most intimate contact with customers, and you only have one shot at making a great impression.

 

Working with Sophie and Customer Service Lab was an absolute pleasure. She brings a tremendous amount of experience and expertise in the world of customer success that is invaluable for a young startup like Zuli. They were able to help us build a customized support strategy and hire a Director of Customer Success that was a perfect fit for our company. I hope I get the opportunity to work with Sophie and her team again.
— Taylor Umphreys, Founder and CEO at Zuli

Our early-stage startups offerings include:

 

CS Launch Plan Package

A 3-week project to prioritize primary customer support elements that need to be implemented based on key deadlines. CS lab will provide strategic and tactical recommendations for implementing a scalable customer support organization for launch, and post-launch.

 

Recruiting & onboarding of Customer Support Director or Manager

We’ve built an impressive network of support colleagues to source your next CS leaders.

 

Systems recommendation & implementation

Help Desk, Telephony, Help Center & tutorials, Chat, Reporting & KPIs. We can help you make the right decisions for short-term success and long-term flexibility.

 

Customer Advocacy & Soft Skills Training

Innovative, custom-tailored Customer Support Training for in-house & outsourced teams. Our entire approach is based on your core values so that your brand comes to life through your customer support.