Sophie Conti and Eric Hallquist are seasoned customer support executives with a passion for building customer service teams. THEY EACH BRING DECADES OF EXPERIENCE TO THE TABLE.
Sophie is the founder of Customer Service Lab, and she has spent her career working with startups in customer support with some of the most innovative companies like Leap Motion, Tile, Moo, Etsy, Indiegogo, LVMH, Ofoto-KodakGallery, and more. After building and managing CS teams for startups for more than a decade, Sophie decided to launch her own startup to bring her vision, experience and knowledge of customer support to other founders.
She's also passionate about bringing the Support industry together. In 2014 she launched a workshop series for CS executives in startups to create a community for exchange, brainstorming and real innovation.
Eric is a tested startup leader and team builder, with experience launching, developing and inspiring customer support teams and operations at a wide range of startup companies. He has deep working knowledge of subscription services, connected devices, e-commerce, virtual goods, social support, community, and fraud prevention. Prior to joining Customer Service Lab, his most recent positions were at Dropcam (now part of Nest Labs/Google) and Zoosk.